We have service level agreements and service standards for the different services that we provide.
We aim to:
give you a theory test appointment at your preferred centre within 2 weeks of your preferred date
give you a driving test appointment within 6 weeks of your preferred date
Annual tests for lorries, buses and trailers
We aim to keep 98% of confirmed reservations for our Vehicle Inspectors and Vehicle Standards Assessors to be at authorised testing facilities.
Vehicle operator and local bus service applications
We aim to determine:
85% of goods and public service vehicle licence applications (which are unopposed and don’t need a public inquiry) within 7 weeks of getting an online application and fee - paper applications will take 9 weeks
95% of complete applications to register, vary or cancel local bus service registrations within 5 working days of getting the application and fee
When you contact us, we will:
be polite, professional and treat you with respect