Corporate report

Services and enforcement memorandum of agreement

A memorandum of agreement (MOA) for DVSA services and enforcement activities.

This publication was withdrawn on

This version of the services and enforcement memorandum of agreement is no longer current.

The Vehicle and Operator Services Agency (VOSA) was replaced by the Driver and Vehicle Standards Agency (DVSA) in April 2014. You can find out more about the services that DVSA now provides.


Services and enforcement MOA

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This MOA represents a long-term commitment between DVSA, trade associations, operators, presenters and owners of goods vehicles, trailers and passenger vehicles to establish and communicate policies and standards for:

  • DVSA activities for raising standards and improving compliance
  • trade association, operator, presenter and owner contributions to increasing compliance

The MOA is part of a continuous process for improving working relationships towards achieving shared goals, interests and concerns through service level agreements and action plans.

The MOA’s performance is monitored and measured on a regular basis through an annual progress report published every December.

Published 16 July 2013