Corporate report

Vehicle testing service level agreement

Service level agreement (SLA) for DVSA's vehicle testing activities.

From:
Driver and Vehicle Standards Agency
Published
19 July 2013

This publication was withdrawn on

This version of the vehicle testing service level agreement is no longer current.

The Vehicle and Operator Services Agency (VOSA) was replaced by the Driver and Vehicle Standards Agency (DVSA) in April 2014. You can find out more about the services that DVSA now provides.

Documents

Vehicle testing service level agreement

PDF, 1.97 MB, 6 pages

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Details

This SLA sets out the levels of service DVSA is expected to provide during vehicle testing activities.

The SLA also covers the standards and behaviour which trade associations will encourage their members to adopt when they present their vehicles for test.

The SLA’s performance is measured and reviewed on a regular basis through an annual summary published every December.

Published 19 July 2013