About our services
We have service level agreements and service standards for the different services that we provide.
We aim to:
- give you an appointment at your preferred theory test centre within 2 weeks of your preferred date
- have an average annual waiting time of 7.4 weeks or less for car practical driving tests
Annual tests for lorries, buses and trailers
We aim to keep 98% of confirmed reservations for our Vehicle Inspectors and Vehicle Standards Assessors to be at authorised testing facilities.
Emails, letters and requests for information
We aim to respond to:
- official correspondence (eg letters passed to us by ministers) within 20 working days
- all ministerial correspondence within 7 working days
- all Parliamentary questions within their due date
- Freedom of Information requests within 20 working days
Doing business with us
When you do business with us, we aim to pay invoices within 5 working days.