About our services

We have service level agreements and service standards for the different services that we provide.

Driving tests

We aim to:

  • give you an appointment at your preferred theory test centre within 2 weeks of your preferred date
  • have an average annual waiting time of 7.4 weeks or less for car practical driving tests

Annual tests for lorries, buses and trailers

We aim to keep 98% of confirmed reservations for our Vehicle Inspectors and Vehicle Standards Assessors to be at authorised testing facilities.

Emails, letters and requests for information

We aim to respond to:

  • official correspondence (eg letters passed to us by ministers) within 20 working days
  • all ministerial correspondence within 7 working days
  • all Parliamentary questions within their due date
  • Freedom of Information requests within 20 working days

Doing business with us

When you do business with us, we aim to pay invoices within 5 working days.