Corporate report

MOT scheme service level agreement

Service level agreement (SLA) for DVSA's MOT scheme.

From:
Driver and Vehicle Standards Agency
Published
19 July 2013

This publication was withdrawn on

This version of the MOT scheme service level agreement is no longer current. The SLA is under review to make sure that it better reflects the new service being offered by DVSA.

The Vehicle and Operator Services Agency (VOSA) was replaced by the Driver and Vehicle Standards Agency (DVSA) in April 2014. You can find out more about the services that DVSA now provides.

Documents

MOT scheme service level agreement

PDF, 2.73 MB, 6 pages

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Details

This SLA sets out the levels of service DVSA is expected to provide for MOT computer issues and its education, compliance and enforcement activities.

The SLA covers the standards and behaviour which trade associations will encourage their members to adopt when their vehicles, drivers or records are inspected by DVSA.

The agreement also covers the standards and behaviour which the trade will be encouraged to adopt when authorised examiners and Nominated Testers are in contact with DVSA.

The SLA is under review to make sure that it better reflects the new service being offered by DVSA.

Published 19 July 2013