Guidance

Passenger COVID-19 charter

Passenger rights, responsibilities and reasonable expectations for travel while coronavirus (COVID-19) measures remain in place.

Documents

Passenger COVID-19 Charter

Passenger COVID-19 Charter summary

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Passenger COVID-19 Charter checklist

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Details

The Global Travel Taskforce (GTT) was set up to consider what steps government could take to enable the safe and sustainable recovery of international travel.

In April 2021, it published the Safe return of international travel report, which included a recommendation to publish a passenger COVID-19 charter.

This charter provides information on consumer rights, responsibilities and reasonable expectations for international travel while coronavirus (COVID-19) restrictions remain in place.

Everyone should be prepared to be as flexible as possible when travelling during the pandemic.

Guidance, advice and information about travelling may be updated ahead of travel dates. Passengers are responsible for regularly checking relevant information when booking and ahead of travelling.

Travelling during the COVID-19 pandemic will be different. Additional checks are to be expected when travelling and passengers should allow extra time for these. They also need to have all the correct documentation ready for their journey.

Published 17 May 2021
Last updated 4 June 2021 + show all updates
  1. Minor edits to clarify wording, and additional useful links for further information.

  2. First published.