LRS: complaints process

How to make a complaint about LRS products and services


LRS complaints process

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


The LRS aims to provide a first-rate service to its customers and stakeholders.

The easiest and quickest way to resolve and concerns is the contact the LRS service desk.

However, if you are not entirely satisfied with with the response from the service desk you have the option of using the formal complaints procedure.