Corporate report

HMRC organisation chart

Updated 28 April 2026

Permanent secretaries

John-Paul Marks – Chief Executive, First Permanent Secretary and Accounting Officer

Angela MacDonald – Deputy Chief Executive, Second Permanent Secretary

Executive Committee

HMRC’s Executive Committee is the department’s main executive forum. It oversees and assures all of HMRC’s work and is responsible for setting and delivering strategy. Read more about the Executive Committee.

Myrtle Lloyd – Director General Customer Services (Wellbeing Champion)

Penny Ciniewicz – Director General Customer Compliance (Race Champion)

Jonathan Athow – Director General Customer Strategy and Tax Design (Social Mobility Champion)

Justin Holliday – Chief Finance Officer, Tax Assurance Commissioner (Religion or Belief Champion)

Daljit Rehal – Chief Digital and Information Officer (CDIO) group (Accessibility Champion)

Alan Evans – General Counsel and Director General, HMRC Legal Group (LGBT+ Champion)

Helen Pickles – Chief People and Place Officer

Carol Bristow – Director General Borders and Trade and Head of Tax Profession

Suzanne Newton – Director General for Change Delivery group (Carers Champion)

Jonathan Russell CB – Director General for Valuation Office

James Mitton – Director General for Enterprise Transformation group

Andrew Pemberton – Director of Communications and Guidance (Sustainability Champion)

Lucy Pink – Executive Director of Permanent Secretaries Group

HMRC non-executives

Our non-executive directors provide an external perspective and use their skills and experience to advise the department.

Non-executive board members

Dame Jayne-Anne Gadhia (Lead Non-Executive)

Michael Hearty

Jen Tippin

Bill Dodwell

Heather Self

Sir Craig Mackey

Sachin Jogia

Customer Services Group

Director General and Chief Customer Officer: Myrtle Lloyd

Responsible for improving the experience of the customers we support to pay the right tax and get the right benefits and help to pay any debt they may owe.

Customer Services Group directorates

Executive Director Customer Services Group and Benefits, Family and Customs  

Director: Steve Long

Responsible for performance and service commitments across Customer Services. Responsible for delivery of tax-free childcare and Child Benefit. Assists customers, agents and employers’ queries on Bereavement, National Insurance and Customs.

Business and Specialist Tax

Director: Andrew McConnell (temporary cover)

Responsible for delivery and oversight of operational work covering VAT, Stamp Taxes, Charities, Savings and Investments, Corporation Tax and Excise.

Personal Tax Operations

Director: Marc Gill

Helps customers, agents, and employers with queries on National Insurance, Pay As You Earn (PAYE) and Self-Assessment to get their tax right, providing extra support for those customers who require it.

Debt Management

Director: James Miller (temporary cover)

Responsible for receiving debt payments and accounting for tax duties and other liabilities, securing late payments and bringing in late returns.

Operational Excellence

Director: Richard Hawthorn

Accountable for teams of subject matter experts who improve operational processes, support all change, provide enterprise communications, safeguard customer data, and provide Tier 2 complaints and quality services across Customer Services.

Customer Services Strategy and Change

Director: Steph Jary (temporary cover)

Sets CSG’s operational strategy, supporting enterprise transformation, customer experience and delivery. Leads change across customer services, coordinates enterprise impacts, and influences wider HMRC strategy on behalf of operations.

Registration and Records Management

Director: Richard Forster

Leading the creation of an effective and consistent approach to customer registration and record management. Implementing enterprise-enabled tools designed to improve identity verification, authentication, access management, and fraud prevention controls.

Finance, Transformation, Planning and Performance

Director: John Vickers

Develops demand and workload forecasts, providing customer insight and data. Performance insights and monitoring, support development and delivery of Transformation plans. Provides financial management across Customer Services. Oversight/management of risks, assurance and audits.

Customer Experience

Director: Claire Walsh

Driving HMRC to deliver services that work better for customers and HMRC. We use customer insight and data to improve digital self‑service, assure quality and support better outcomes. 

Senior Responsible Owner for Enterprise Customer Relationship Management and Contact Centre as a Service

Director: Mike Beddington

Leads customer‑facing technology transformation, driving alignment of strategy, people and operations to strengthen customer experience, performance and organisational resilience, underpinned by effective governance, partnership and delivery at pace.

Customer Compliance Group

Director General: Penny Ciniewicz

Ensures the right tax is paid and intervenes when there is a risk of that not happening.

Customer Compliance Group directorates

Compliance Operations

Director: Janet Alexander

Leads on professionalism, customer experience and supporting civil compliance capability including resourcing planning and recruitment for Customer Compliance Group (CCG). Plays a key role in managing CCG’s operational planning, performance, systems, processes and controls and the design and controls for the most significant compliance risks.

Compliance Strategy Delivery

Director: Chris Southworth

Defines compliance strategy across HMRC supporting evidence-based decisions on compliance activity and develops measures to tackle risks and the tax gap across policy and process change.

Counter Avoidance

Director: Jonathan Smith

Responsible for compliance interventions into mass marketed tax avoidance, tackling promoters and enablers of avoidance schemes and wider agent compliance. Develops policy to deter the promotion of tax avoidance.

Fraud Investigation Service

Director: Richard Las

Responsible for HMRC’s civil and criminal investigations into serious fraud, deploying a full range of powers, including supervisory responsibilities under the Money Laundering Regulations to protect funding for UK public services.

Small Business and Individuals

Director: Kevin Hubbard

Manages compliance risks and improves customer experience for small businesses and individuals. Also facilitates international trade and enforces the National Minimum Wage.

Volume Compliance and Shared Operations

Interim Director: Nicola Hamilton-Johnston

Delivers high‑volume compliance interventions, and operational shared services across Customer Compliance Group.

Large Business

Director: Nicole Newbury

Operates a network of Customer Compliance Managers focused on managing compliance risk across the UK’s largest and most complex businesses.

Risk and Intelligence Service

Director: Andy Leggett

Plays a central role in compliance and enforcement activity by enabling HMRC to understand, assess and manage risks across the tax system through information gathering and data analysis.

Transformation

Director: Ann Conway-Hughes

Drives benefits-focused change in compliance activity across Customer Compliance Group and facilitates compliance input and change delivery from wider HMRC programmes, ensuring best practice is shared and embedded.

Wealthy and Mid-sized Business Compliance

Director: Philippa Madelin

Manages the compliance risks of wealthy individuals, Mid-sized businesses, public bodies, trusts and charities. Also deals with risks including employment status and intermediaries, Inheritance Tax and various incentives and reliefs.

Finance and Planning

Director: Francesca Roberts

Leads on business planning, risk management, assurance, business continuity and security for Customer Compliance Group, and supports financial and performance management through the provision of data and accounting services.

Customer Strategy and Tax Design group

Director General: Jonathan Athow

Develops and delivers policy reforms to the UK tax system to support government priorities, underpinned by high quality customer insight and analysis and working closely with HM Treasury.

Customer Strategy and Tax Design directorates

HMRC Strategies

Director: Vacant

Leads on setting HMRC’s strategic direction and ensuring strategic alignment to our vision to be a modern and trusted tax and customs department.

Knowledge, Analysis and Intelligence

Directors: Alison Woodhouse and Jessica Mitchell

Provides analysis, research and statistics to inform policy and operational decision-making, fiscal forecasting and HMRC reporting, and cross-government analysis.​

Intermediaries

Director: Rob Jones

Acts as a catalyst to drive and enable HMRC to pivot and transform its approach to intermediation in the tax system, raising standards and improving compliance, customer experience and efficiency.​

Strategic Policy into Delivery

Director: Rosalind Kay

Works across HMRC, with other government departments and devolved administrations to lead strategic policy development and co-ordination, oversee fiscal events, deliver policy change and drive improvements to policy capability. ​

Tax Administration

Director: Paul Riley

Responsible for developing and maintaining a policy and legislative framework for the effective administration of taxes and providing guidance and technical advice to support the framework.​

Business, Assets and International

Director: Jon Sherman and Elizabeth Arnold

Provides policy and technical oversight across direct taxation of businesses, of assets (Capital Gains Tax, Inheritance Tax and stamps taxes) and trusts, and delivers on international tax and transparency commitments.

Indirect Tax

Director: Rachel Nixon

Provides policy and technical oversight across VAT, Insurance Premium Tax, environmental and transport taxes, gambling and excise duties.

Individuals Policy

Director: Cerys McDonald

Provides policy and technical oversight across taxes and benefits that have an impact on individual customers.​

Finance, Performing, Planning and Risk

Director: Theresa Knowles

Oversees corporate operations including business planning, resource allocation, financial management, performance tracking, risk management and ensuring proper controls and assurance measures are in place. ​

Strategic Corporate Change and Collaboration

Lead: Andy O’Loughlin

We enable CSTD to embed Hybrid Working and deliver Strategic Workforce Planning whilst supporting CSTD’s five-year vision, Security, Change and Business Management.

People and Place Group

Chief People and Place Officer: Helen Pickles

Develops and oversees implementation of HR policies that make HMRC a great place to work, with overall responsibility for our workforce planning, recruitment, talent management, learning activities and estates.

Chief People and Place directorates

Workforce, Strategy, Organisational Effectiveness & Partnering

Director: Nicky Pattimore

Shapes long-term people and organisation plans, working closely with senior leaders through HR Directors to align workforce decisions with business priorities and ensure changes are practical, affordable and deliver results

Resourcing, Capability and Workforce Delivery

Director: Afsheen Nasir

Ensures the organisation has the right people, skills and leadership by overseeing recruitment, learning, workforce planning and career pathways to meet current and future needs.

UBS and Customer

Director: Simon Fryer

Leads everyday people services across HMRC and DfT, such as payroll.

HR Transformation

Director: Phil North

Leads the HR Operating Model, HMRCs preparations for Unity Programme and HR’s Core Services Review.

People Design Services

Director: Bobby Chatterjee

People Design and Services leads on delivering a wider range of expert services that creates an effective and inclusive Employee Framework for HMRC. Our portfolio encompasses Employee Policy, Employee Relations and Reward, as well as Equality Diversity and Inclusion including Health & Safety, Wellbeing and Corporate Security.

Estates and Locations Programme

Director: Louis Roberts

Responsible for providing modern, high quality, safe, secure and inclusive office and specialist workplaces for colleagues in HMRC and other government departments.

Unity Business Services

Director: Toni Court

Responsible for providing high quality contact and transactional HR, finance and procurement support services to all employees of HMRC, the Department of Transport and the Valuation Office Agency (VOA).

Unity Programme

Director: Cath Rollo

Responsible for the Unity Programme which will deliver a Shared Services HR and Finance function utilising new technology and processes to support HMRC, the Department for Transport (DfT), and the Ministry for Housing, Communities and Local Government (MHCLG).

Chief Finance Officer group

Includes our finance and commercial functions, as well as finance, HR and banking services provided to HMRC and other government departments.

Chief Finance Officer: Justin Holliday

Chief Finance Officer directorates

Strategic Investment and Delivery

Director: Oliver Fisher

Responsible for providing independent advice and assurance on transformation and investment, bringing together financial expertise, evidence and professional judgement to drive value, manage risk and support HMRC’s delivery of change.

Commercial

Directors: John Hayes, Andrew Wilson, Jo Newman

Responsible for all commercial arrangements, partnering with contract owners throughout HMRC to deliver better outcomes through our suppliers, ensure value for money, enable innovation and create opportunities for social value.

Financial Strategy and Performance

Director: Ian Clarke

Responsible for the overall strategic financial and performance planning, monitoring and reporting at the heart of HMRC’s delivery.

Internal Audit

Director: Tim Addison

Provides independent assurance to the chief executive that risk management, governance and internal control processes are operating effectively and efficiently, helping to protect HMRC’s reputation.

Risk, Control and Financial Accounting

Director: Alison Bexfield

Responsible for all HMRC activity including risk, control and assurance; finance change; and finance systems, accreditation and processes for HMRC as well as supporting the finance profession across HMRC.

Chief Digital and Information Officer (CDIO) group

Chief Digital and Information Officer: Daljit Rehal

Designs, develops and runs digital and information services for our people and our customers while ensuring we hold data in a way that is secure and meets legal requirements.

Chief Digital and Information Officer directorates

Finance Director

Finance Director: David Swainston

Responsible for ownership and development of the CDIO Governance Framework, ensuring data-driven decision making; development and tracking of robust business cases, and optimisation of CDIO financial management. Responsible for continually improving the CDIO operating Model and ensuring that strategic relationship (customer and supplier) and portfolio management activities deliver maximum value to HMRC.

Chief Engineering and Platform Owner

Director of Engineering and Platforms: David Andrews

Accountable for setting the direction and strategy for the provision of platforms to suit the needs of the business products and services. Oversees the management of platforms and sets the guard rails for usage, being accountable for ensuring that anything that goes live meets the required standards. Owns all applications and platforms for security, resilience, data quality purposed, and responsible for ensuring all platforms are kept up to date.

Director of Chief Technology Office and Design

Director of Chief Technology Office and Design: Tom Skalycz

Responsible for the definition of IT strategy, formulating plans and models that enable platforms and products to evolve through IT solutions. Drives innovation across HMRC’s technology landscape.

HMRC Security

Interim Chief Security Officer: Lucy Pike

Responsible for developing the HMRC security strategy and implementing security procedures and controls that comply with regulatory and legal requirements as well as demonstrating good practice.

Chief Information Officer for Borders and Trade

Chief Information Officer for Borders and Trade: Nicolas Bourven

Responsible for delivering technology for Borders and Trade work across government to develop a 2025 strategy to support the government’s ambitious agenda for a world-class UK borders and trade operation.

HR Director, CDIO

HR Director, CDIO: Breda O’Connor

Owns and develops the CDIO Strategic Workforce Plan, working closely with the Chief Operating Officer to ensure that the right interventions are in place to continually uplift people capability.

Head of Unity Director of Tech

Head of Unity Director of Tech: Simon Smith

Responsible for delivering the technical components of the Unity Target Architecture and support for the wider service. Owns and manages the technology, associated build and operation, working with other CDIO functions.

Chief Product Owner

Chief Product Owner: Sarah McMann

Accountable for the development and delivery of services and products using configuration of existing capabilities, API’s and integration of platform capability. Delivers against agreed product development roadmaps and strategy.

Chief Data Officer

Chief Data Officer: Aydin Sheibani

Accountable for the enterprise-wide data strategy, governance, control and data solution delivery execution. Develops HMRC’s data science capability, ensuring it is embedded within our development lifecycle.

Resillience

Director of Resilience: Robert MacFarlane

The Director of Resilience is responsible for setting the strategic direction for organisational resilience, including business continuity, incident response and recovery. They provide oversight and assurance to ensure critical services can withstand, adapt to and recover from disruption.

Chief AI Office

Director: James Mitton

The Chief AI Office provides strategic leadership, governance and assurance for the safe, lawful and ethical use of artificial intelligence across HMRC. It sets direction and standards for how AI is used, oversees risk, and promotes transparency and effective human oversight throughout the AI lifecycle. Responsibility for decisions made using AI remains with the relevant senior leaders and system owners.

HMRC Legal Group

General Counsel and Director General: Alan Evans

Provides legal services to HMRC.

Legal Group directorates

Litigation

Director: Samantha Pullin

Responsible for litigation conducted by HMRC.

Reviews and Corporate Services Directorate

Director: Mark Wilson

Undertakes statutory reviews (penalty/compliance decisions) and manages ministerial correspondence, Freedom of Information/subject access requests, parliamentary questions and transformation. Provides accountancy and insolvency services to HMRC.

Business Tax and International Legal Advisers

Director: John Evans

Provides legal advice to, and produces legislation for, HMRC covering all business taxes, environmental taxes, business rates, information law, customs and excise, European and international trade.

Cross-cutting and Individuals Legal Advisers

Director: Jo Greenidge

Provides legal advice to, and produces legislation for, HMRC on personal taxes, benefits and credits, counter-avoidance, commercial and criminal matters.

Borders and Trade group

Director General and Head of Tax Profession: Carol Bristow

Supports UK international trade and the collection of taxes and duties on imports, working closely with Home Office Border Force.

Borders and Trade directorates

Customs Policy and Strategy: Director – Alex Pienaar

The Customs Policy and Strategy (CP and S) directorate is responsible for policy development, implementation, maintenance, and improvement of the UK customs regime, in line with government priorities and ministerial objectives. 

Customs Change Delivery: Director – Sarah Hartley

The Customs Change Delivery (CCD) directorate plans and delivers Borders and Trade change programmes and projects to support Borders and Trade Target Operating Model and our ambitions for the UK Customs Regime.

Finance, Planning and Performance: Finance Director - Imran Nazir

The Finance, Planning and Performance (FP and P) directorate leads on a broad range of corporate responsibilities and provides support to the Business Group through management of finance, risk and assurance, governance, business, investment and workforce planning, corporate performance reporting, and strategies which look after and develop our people.

Customs Services and Operations: Director - Gill Evans

The Customs Services and Operations directorate is responsible for the effective design and delivery of customs services and Business Group capabilities and delivers efficient and effective outcomes for traders and the government while enhancing resilience, control, and stability in the customs regime.

Tax, Customs and Compliance Academy: Interim Director: Mike Howe

Tax, Customs and Compliance Academy is responsible for delivering tax, customs, and compliance learning and professional development to HMRC colleagues, tailored to role and the stage of their career.

Change Delivery group

Director General: Suzanne Newton

Change Delivery Group leads and delivers transformational and innovative change, to ensure HMRC meets its strategic objectives and vision of being a trusted, modern tax and customs department.

Change Delivery group directorates

Digital Transformation Programmes

Director: Jade Ackers

Responsible for delivering a single digital experience for customers across web and mobile channels by integrating and improving services currently within Personal and Business Tax Accounts, to expand customer coverage.

Making Tax Digital Programme

Director: Craig Ogilvie

Aims to help reduce the tax gap by requiring customers to keep digital records, use Making Tax Digital-compatible software and submit updates every quarter, bringing the tax system closer to real time.

Technology Transformation

Director: Paul Williams

Responsible for the successful delivery of a cluster of technology driven programmes which will improve technical health, remediate old systems and upgrade ageing technology.

Policy and Business Programmes

Director: Max Hacon

Responsible for leading a cluster of HMRC projects and programmes which are key to delivering the government’s tax agenda and the department’s tax administration strategy.

Customer Management Programmes

Director: Pete Walsh

Customer Management are working to replace outdated processes and systems and exploit new technologies and industry standard tools to improve customer’s journeys, and make subsequent interactions easier and more secure.

Compliance and Debt Transformation

Director: Carolyn Pratley

Our compliance transformation will deliver improved compliance outcomes through a range of programmes whilst debt transformation is introducing a new system designed to create a customer-centric view of debt.

Enterprise Design

Director: Jane Whittaker

Responsible for bringing together design and architecture communities (business and process) and design governance. Enterprise Design is responsible for leading the review and implementation of how we deliver design in HMRC.

Valuation Office

Director General: Jonathan Russell CB

Valuation Office Directorates

Chief Valuer: Alan Colston

Responsible for a range of operational work including specialist and complex property valuations, the management and delivery of non-domestic revaluations, valuations advice for national taxation and valuation modernisation.

Director of Finance and Information: Toby Nerval

Responsible for business planning, risk management, assurance, business continuity and security for the Valuation Office, and supports financial and performance management through the provision of data and accounting services. Provides data analysis to support valuation and operational work and improvement.

Director of Operations: Paula Dixon

Responsible for operational work including Council Tax challenges and maintenance and non-domestic rating valuations, challenges and maintenance, Housing Benefit and Fair Rent cases, the collection of market information, assisting customers and local authorities with queries.

Interim Director of Strategy and Transformation:  Kirsten McFarlane

Responsible for Valuation strategy and transformation.

Permanent Secretaries Group

Executive Director: Lucy Pink

Responsible for leading HMRC’s transformation portfolio and future operating model. Oversees the running of the Permanent Secretaries office and corporate governance for the organisation.