Deputy Chief Executive and Second Permanent Secretary

Angela MacDonald

Biography

Angela became HM Revenue and Customs (HMRC) Deputy Chief Executive and Second Permanent Secretary in August 2020. Angela is an Operations professional with 30 years’ experience of service delivery, transformation and change in both the public and private sector.

Angela joined the Civil Service in 2009 to deliver reforms in Child Support. Following four years as a Director at DWP, leading service delivery and transformation, Angela moved to HMRC in 2017 and became the Director General for Customer Services.

Before joining the Civil Service, Angela worked in a number of operational, sales and marketing roles at Aviva plc and its legacy companies.

Deputy Chief Executive and Second Permanent Secretary

The Deputy Chief Executive and Second Permanent Secretary leads 50,000 colleagues in HMRC who deliver customer service and compliance and enforcement activity across all taxes. In addition, the Deputy Chief Executive is accountable for the transformation and change programmes which ensure the implementation of government policy and a modern, digital tax system.

The Deputy Chief Executive is a Tax Commissioner and accountable to Parliament for the effective and efficient running of HMRC.

HM Revenue & Customs

Previous roles in government

  • Director General Customer Services