Correspondence

Energy bill direct debits: letter to domestic suppliers

Letter to domestic energy suppliers in Great Britain asking how they intend to make sure direct debit systems do not over-estimate charging.

• From: Department for Energy Security and Net Zero, Department for Business, Energy & Industrial Strategy, and The Rt Hon Grant Shapps MP
• Published: 27 November 2022

Applies to England, Scotland and Wales

Documents

Energy bill direct debits: letter from Secretary of State to domestic energy suppliers, 26 November 2022

PDF, 106 KB, 1 page

Details

Following media reports that some consumers are saying their domestic energy direct debits are going up when they have reduced their usage, the Secretary of State for Business, Energy and Industrial Strategy wrote to CEOs of domestic energy suppliers in Great Britain asking them to make their systems more responsive to positive changes in consumer behaviour and do not over-estimate charging.

Published 27 November 2022