Detail of outcome
Responses to this call for evidence informed Professor Waterson’s independent review of consumer protection measures applying to online secondary ticketing facilities.
A user survey was also carried out by BMG Research.
Read the government’s response.
Detail of feedback received
There were around 1,100 responses to the call for evidence. These came from:
The responses were considered as part of the review, which was published in May 2016.
The government has announced that Professor Michael Waterson is to chair the review of consumer protection measures in the online ticket resale market for events. This Review is required by the Consumer Rights Act 2015. A call for evidence has been issued.
The Review is focusing on the secondary ticket market for re-sale of tickets for UK sporting, entertainment and cultural events. The call for evidence is to enable the Review to look more closely at consumer issues and secondary ticketing.
The Review would particularly welcome responses from event organisers, primary and secondary ticket sellers, online resale market businesses and enforcement bodies. However, anyone can respond, and all responses will be considered.