Research and analysis

Secondary ticketing websites: user survey

Research looking at users experience of buying and selling tickets through online secondary ticketing facilities.


Online secondary ticketing facilities: user survey


This research identifies the types of people using online secondary ticketing facilities, their experience of using them and the types of tickets bought and sold.

The survey was commissioned to inform Professor Waterson’s independent review of consumer protection measures applying to online secondary ticketing facilities.

Published 26 May 2016