7. Test result appeals and problems

If your vehicle fails its MOT, you need to discuss your test results with the test centre before anyone starts repairs. You can appeal against the failure if you think it’s wrong.

  1. Fill in the appeal form and send it to the Driver and Vehicle Standards Agency (DVSA) within 14 working days of the test.

  2. DVSA will offer you an appointment within 5 days to recheck your vehicle - you’ll need to pay the full test fee again.

  3. You’ll get some or all of the fee back if your appeal is successful.

You should not have any repairs made until the appeal process has finished.

If you think your car has passed when it shouldn’t have

Contact your local DVSA office as soon as possible.

If your complaint is accepted, you’ll get an appointment within 5 working days to recheck your vehicle for free as long as:

  • no more than 3 months has passed since the MOT test if it’s a corrosion-related problem
  • no more than 28 days has passed for other defects

You’ll get an inspection report listing any vehicle defects and advisory items.

You can take your own action against an MOT test centre through Trading Standards, personal legal proceedings or reporting the centre to the police. DVSA can’t help you take action against a centre.

If you think your MOT certificate isn’t genuine

You can check that your MOT certificate is genuine by checking its MOT status.

If you’re unhappy with your MOT service

Contact DVSA if you’re not happy with your MOT service.

DVSA
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm
Find out about call charges