7. Test result appeals and problems
You can appeal an MOT test failure or complain to the Driver and Vehicle Standards Agency (DVSA) if you think your vehicle shouldn’t have passed.
Appeal if your vehicle failed an MOT
You need to discuss your test results with the test centre before anyone starts repairs.
You can appeal against the failure if you think it’s wrong. Fill in the complaint form and send it to DVSA within 14 working days of the test.
DVSA will contact you within 5 days to discuss your appeal.
If DVSA decides to recheck your vehicle, you’ll need to arrange a date and pay the full test fee again. They’ll send you an inspection report listing any vehicle defects.
You should not have any repairs made until the appeal process has finished.
If you think your car has passed when it shouldn’t have
You’ll need to complain to DVSA if you don’t think your car should have passed its MOT. Fill in the complaint form and send it to DVSA within the time limits below.
DVSA will contact you within 5 days to discuss your complaint.
If DVSA decides to recheck your vehicle, you’ll need to arrange a date. You won’t need to pay the test fee again. They’ll send you an inspection report listing any vehicle defects.
If your vehicle passed, you need to complain within:
- within 3 months of the MOT if it’s a corrosion-related problem
- within 28 days has passed for other defects
If you think your MOT certificate isn’t genuine
You can check that your MOT certificate is genuine by checking its MOT status.
If you’re unhappy with your MOT service
Contact DVSA if you’re not happy with your MOT service.
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm
Find out about call charges