7. Test result appeals and problems

You can appeal an MOT test failure or complain to the Driver and Vehicle Standards Agency (DVSA) if you think your vehicle should have failed.

You can take your own action against an MOT test centre through Trading Standards, personal legal proceedings or reporting the centre to the police. DVSA can’t help you take action against a centre.

Appeal if your vehicle failed an MOT

You need to discuss your test results with the test centre before anyone starts repairs.

You can appeal against the failure if you think it’s wrong. Fill in the complaint form and send it to DVSA within 14 working days of the test.

DVSA will:

  • offer you an appointment within 5 days to recheck your vehicle - you’ll need to pay the full test fee again
  • send you an inspection report listing any vehicle defects and advisory items

You should not have any repairs made until the appeal process has finished.

If you think your car has passed when it shouldn’t have

You’ll need to complain to DVSA if don’t think your car should have passed its MOT. Fill in the complaint form and send it to DVSA within the time limits below.

DVSA will:

  • offer you an appointment within 5 days to recheck your vehicle - you won’t need to pay for the test again
  • send you an inspection report listing any vehicle defects and advisory items

Time limits

If your vehicle passed, you need to complain within:

  • within 3 months of the MOT if it’s a corrosion-related problem
  • within 28 days has passed for other defects

If you think your MOT certificate isn’t genuine

You can check that your MOT certificate is genuine by checking its MOT status.

If you’re unhappy with your MOT service

Contact DVSA if you’re not happy with your MOT service.

DVSA
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm
Find out about call charges