5. Problems with your test result

Appealing against a failed test

If your vehicle fails its MOT, you need to discuss your test results with the test centre before anyone starts repairs.

You can appeal a failed test result by filling in an appeal form ‘VT17’.

You can also get the form from any MOT test centre or by calling:

Driver and Vehicle Standards Agency (DVSA)
Telephone: 0300 123 9000
Find out about call charges.

Your appeal must be received within 14 working days of the 
test.

DVSA will then offer you an appointment within 5 days to recheck your vehicle and you’ll need to pay the full test fee again.

Some or all of the test fee will be refunded to you if your appeal is successful.

If you think your car has passed incorrectly

Contact your local DVSA office as soon as possible - you can find the address from your MOT test station or by calling 0300 123 9000. Find out about call charges.

If your complaint is accepted, you’ll get an appointment within 5 working days to recheck your vehicle for free as long as:

  • no more than 3 months has passed since the MOT test if it’s a corrosion-related problem
  • no more than 28 days has passed for other defects

You’ll get an inspection report listing any vehicle defects and advisory items.

DVSA can’t help you take action against an MOT test centre even if it later decides to take its own action against the centre. You can take your own action against a test centre through Trading Standards, personal legal proceedings or reporting the centre to the police.

If you think your MOT certificate isn’t genuine

Verify that your MOT certificate is genuine online by checking its MOT status.

If you’re unhappy with your MOT service

Contact the area manager at your local DVSA office. You can find the address from your MOT test station or get it by calling 0300 123 9000. Find out about call charges.

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