Form

Complain about an MOT

You can complain about an MOT test result if you think it's wrong, for example, if the vehicle failed its MOT and you think it should have passed.

Documents

Complain about an MOT

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Details

Use this form to complain to the Driver and Vehicle Standards Agency (DVSA) about an MOT test result. You can complain if your vehicle:

  • failed its MOT, and you think it should have passed
  • passed its MOT, and you think it should have failed

If your vehicle failed

Discuss your test result with the test centre before anyone starts repairs. You can then appeal against the result if you still think it’s wrong.

  1. Fill in the complaint form and email it to csccomplaints@dvsa.gov.uk within 14 working days of the test.

  2. DVSA will offer you an appointment within 5 days to recheck your vehicle. You’ll need to pay the full test fee again.

  3. You’ll get some or all of the fee back if your appeal is successful.

Do not have any repairs or replacements made until the appeal process has finished, as it can stop your appeal being investigated.

If your vehicle passed

If you think your vehicle should have failed, follow these steps.

  1. Fill in the complaint form and email it to csccomplaints@dvsa.gov.uk. You need to complain within 3 months of the test if it’s a corrosion-related problem, or within 28 days for any other defects.

  2. DVSA will offer you an appointment within 5 days to recheck your vehicle. You do not need to pay.

  3. You’ll get an inspection report listing any vehicle defects and advisory items.

Other ways to send your complaint

Post the form to DVSA if you cannot email it.

DVSA
The Ellipse
Padley Road
Swansea
SA1 8AN

Published 29 July 2015
Last updated 27 September 2018 + show all updates
  1. Updated with the latest version of the complaint form.
  2. An updated version of the form has been published.
  3. First published.