Contact DVLA
Vehicle tax and SORN
Before you contact DVLA, read how to:
- tax your vehicle
- make a Statutory Off Road Notification (SORN)
- check if a vehicle is taxed
- cancel vehicle tax and get a refund
- pay your vehicle tax by Direct Debit
- tax your vehicle without a V11 reminder
- change your vehicle’s tax class
When to contact DVLA
Wait for the processing time before contacting DVLA.
| Type of application | Processing time |
|---|---|
| SORN confirmation by telephone | 4 weeks |
| Vehicle tax refund by telephone or online | 6 weeks |
| All DVLA applications by post | 6 to 8 weeks |
By webchat
Use the webchat service to contact DVLA about vehicle tax and SORN.
By phone
DVLA Vehicle Enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Find out about call charges
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on a mobile or tablet
By email
Use the email service to contact DVLA about vehicle tax and SORN.
By post
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
Your answers
- 1. What do you need to contact DVLA about?
- Vehicle tax and SORN
- Change 1. What do you need to contact DVLA about?