Contact DVLA

Your answers

1. What do you need to contact DVLA about?
Vehicle tax and SORN

Vehicle tax and SORN

Before you contact DVLA, read how to:

By webchat

Use the webchat service to contact DVLA about vehicle tax and SORN.

By phone or email - if you’re a critical worker

Because of coronavirus (COVID-19), DVLA is currently only able to answer your call or email if you’re classed as a critical worker (for example you work in a hospital or in a supermarket, or you’re a lorry driver).

Find out how to call or email DVLA if you’re a critical worker.

By email

Use the email service to contact DVLA about vehicle tax and SORN.

By post

Vehicle Customer Services
DVLA
Swansea
SA99 1AR

When to contact DVLA

It can take a few weeks to process applications. Wait for the processing time before contacting DVLA.

Application Processing time
Vehicle tax refund 6 weeks
Confirmation of SORN 4 weeks