Contact DVLA
Your answers
- 1. What do you need to contact DVLA about?
- Vehicle tax and SORN
Vehicle tax and SORN
Before you contact DVLA, read how to:
- tax your vehicle
- make a Statutory Off Road Notification (SORN)
- check if a vehicle is taxed
- cancel vehicle tax and get a refund
- pay your vehicle tax by Direct Debit
- tax your vehicle without a V11 reminder
- change your vehicle’s tax class
By webchat
Use the webchat service to contact DVLA about vehicle tax and SORN.
By phone or email - if you’re a critical worker
Because of coronavirus (COVID-19), DVLA is currently only able to answer your call or email if you’re classed as a critical worker (for example you work in a hospital or in a supermarket, or you’re a lorry driver).
Find out how to call or email DVLA if you’re a critical worker.
By email
Use the email service to contact DVLA about vehicle tax and SORN.
By post
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
When to contact DVLA
It can take a few weeks to process applications. Wait for the processing time before contacting DVLA.
| Application | Processing time |
|---|---|
| Vehicle tax refund | 6 weeks |
| Confirmation of SORN | 4 weeks |