The British Embassy in Havana maintains and develops relations between the UK and Cuba.

Our staff are currently working remotely due to coronavirus (COVID-19), however we are available 24/7. If you are need of urgent assistance, please stay on the line and select the option ‘calling about an emergency involving a British national’ to speak to an officer.

Find out more on our UK and Cuba news page

We provide services to British nationals living in and visiting Cuba.

You can access UK government services while in Cuba

Urgent assistance

If you’re travelling in Cuba, see our Cuba Travel Advice about coronavirus (COVID-19).

If you’re in Cuba and you need advice which is not covered by reading our travel advice then you can contact us online.

If you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +537 214 2200.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

Apply online for an emergency travel document

If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you are not a British citizen or have not had a British passport before

If you’re not sure, check if you’re a British citizen

If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.

Other consular services

Notarial and documentary services

See the full list of notarial and documentary services we provide.

Consular fees

We charge fees for some of our services. See the full list of consular fees in Cuba.

Our people

Sir George Hollingbery KCMG

British Ambassador to Cuba

  • Cathy Bassa

    Deputy Head of Mission, British Embassy Havana

Contact us

British Embassy Havana

Calle 34 no. 702 esq 7ma
La Habana

+53 7214 2200

+53 7204 1771

+53 7204 1772

+53 7214-2218 “Not to be used for visa documents”

For help while visiting or living in Cuba, please call +53 72142200, selecting the option for British people. Your call will be answered 24 hours a day, 7 days a week.

If you prefer, you can also write to us using our contact form:

The Consular Section operates an appointment-only system. Appointment times can be accessed by following the steps for the service you require on our website or by calling +5372142200.

For all other Embassy enquiries (not consular related), please email

Please note this email is only monitored during office hours and is not intended for immediate contact or cases involving British people seeking for support.

For emergency contact or cases involving British people, please use the telephone number or the webform, which are monitored 24/7

Access and opening times

Press enquiries

British Embassy Press Office
Calle 34 no. 702 esq 7ma
La Habana


+53 7214 2200

Our press team answers media enquiries about the work of the UK government and the British Embassy in Havana.

Access and opening times