Complaints procedure

We aim to provide an efficient service to our customers.

We welcome your views on the support we provide. They will help us to identify what we do well and what we could do better. Please address feedback including about our webpages to:



If you have a complaint about the visa service we offer, please send it to:

All other complaints:

In the first instance, please address these to:

Deputy Head of Mission British Embassy, Havana


Or by post:

Deputy Head of Mission,

British Embassy

Calle 34 No 702 e/ 7ma y 17 Miramar, La Habana, 11300, Cuba

In all cases please provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background information as possible. We will take your complaint seriously, and try to provide a full reply within 10 working days. If we cannot do so, we will tell you when we expect to be able to respond.