Exemplar number 16 Digital Self Assessment
Making Self Assessment fully digital for 10 million people
Recently passed its Digital by Default Standard Assessment. This service is being built alongside exemplar 15: PAYE for employees and exemplar 17: Your tax account.
- Passed live Digital by Default Standard Assessment
- Service released to the public
- Adapting current HMRC methods to agile development
- Add user support features to the service
- Add information to the service about liabilities and payments
Digital strategy statement
Improving our web-based guidance and digital communications to ensure they are tailored and interactive, including the ability for customers to report changes digitally. Eliminating outbound paper communications for those customers who are already dealing with us online. Expanding the SA offering to those customers who do not currently file online. Extending the current digital service to include increasing the number of payments we make digitally.
Scope of exemplar
The new digital Self Assessment exemplar service will allow users to opt out of receiving paper statements and receive digital alerts instead. Like all the HMRC exemplar services, it will be built on the new digital tax platform. The aim is for this exemplar service to save HMRC £800,000 this year by: - persuading 1.3 million customers to opt into the service - putting an end to 2.5 million letters - reducing the number of phone calls placed by 63,000