Exemplar 2: Find an apprenticeship
Published 1 June 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-2-find-an-apprenticeship
The Find an apprenticeship exemplar aimed to process 1.8 million online apprenticeships applications every year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Department for Business, Innovation and Skills (BIS) and Skills Funding Agency | Martin Donnelly | Tim Knighton |
Status
Successfully passed the live Digital by Default Service Assessment and preparing to migrate to the live service.
Watch a short description of the exemplar, filmed December 2013:
Exemplar 2: Apprenticeship applications - Background
Successes
Use of the public beta service has grown, with more than 80,000 users since launch of public beta in early December.
There have been regular releases of new features with 20 releases since launch.
We’re recruiting to fill vacant digital delivery posts.
Challenges
Managing the shift of users from the existing digital service to the new one, while ensuring stakeholders are aware of what’s changing and why.
Dividing effort between improving the candidate journey and creating the employer journey.
Next
Continuous service improvement for our users.
Building the employer and provider journeys into the service.
Digital strategy statement
From the ‘Department for Business Innovation & Skills digital strategy’, December 2012:
All customer journeys across information and transactions will be integrated so individuals can find information tailored to their needs and search, view and apply for opportunities online in an engaging and inspiring way. Employers will be able to quickly and easily self-serve to engage with apprenticeships and advertise vacancies and identify suitable candidates.
Scope of exemplar
To create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inform and advise users, so that they can self-serve, leading to minimal additional support being required.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Apprenticeship applications.
For further information about this project please contact us.
Delivery status
Discovery
Completed: Discovery - Oct 2013.
Read about the discovery phase.
Alpha
Completed: Supplier selection for alpha phase - Dec 2013.
Completed: Start alpha build - Feb 2014.
Completed: Finish alpha build - Apr 2014.
Beta
Completed: Start beta development of candidate service - May 2014.
Completed: Release public beta of candidate service - Dec 2014.
Start development of employer service - Feb 2015.
Live
Passed live Digital by Default Service Assessment - March 2015.
Candidate service goes live - May 2015.
Anticipated volume
1.8m applications a year