Exemplar 10: Personalised registrations
Published 1 June 2013
© Crown copyright 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-10-personalised-registrations
The Personalised registrations exemplar service aimed to process 1.6 million personalised number plate registrations made online each year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Department for Transport and Driver and Vehicle Licensing Agency | Philip Rutnam | Brian Etheridge |
Status
In public beta.
Watch an update from the DVLA team, filmed December 2013:
Exemplar 10: Personalised registrations & Exemplar 11: Vehicle management - Updates
Watch a description of the exemplar:
Exemplar 10: Personalised registrations - Background
Successes
User research done into public and motor trade requirements.
Data integration issues investigated.
Passed public beta Digital by Default Service Standard assessment.
Challenges
Turning complicated paper, telephone and electronic transactions into a simple digital service.
Integrating the service with other digital projects and legacy databases and connecting to a secure cloud environment.
Managing delivery alongside strategic transformation projects like the abolition of the tax disc, payments and direct debits.
Changing legislation to allow digital transactions.
Next
Continue user research.
Develop new features (eg assign a registration mark to a vehicle).
Prepare for the live Digital by Default Service Standard assessment.
Digital strategy statement
From the ‘Department for Transport digital strategy’, December 2012:
Currently the process for transferring or retaining a car number plate and related services is a paper transaction, often carried out at a DVLA local Office. This process will be digitised so the customer or an intermediary can do it online.
Scope of exemplar
More than 18 million transactions per year relate to maintaining accurate records of vehicles, their keepers, and personalised registrations. These include disposal to trade, acquisition from trade, notification of change or death of a keeper, retention of a registration mark, and assigning a registration mark. The Vehicle Management and Personalised Registration exemplars will deliver fully digital services for these transactions, and improve the quality and accuracy of data for DVLA and its external stakeholders.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Personalised registrations.
Delivery Status
Discovery
Completed: Discovery - October 2013.
Read about the discovery phase.
Alpha
Completed: Start alpha build - May 2014.
Completed: Finish alpha build - July 2014.
Beta
Completed: Start beta development - July 2014.
Release public beta - March 2015.
Live
Service goes live (depending on Service Standard assessment) — after March 2015
Anticipated volume
1.6m transactions a year
For further information about this project please visit our blog or contact us.