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  1. Service manual
  2. Service Standard

Service Standard

The Service Standard helps teams to create and run great public services.

Check whether you need to use the previous version of the Service Standard.

1. Understand users and their needs

Read more about point 1

2. Solve a whole problem for users

Read more about point 2

3. Provide a joined up experience across all channels

Read more about point 3

4. Make the service simple to use

Read more about point 4

5. Make sure everyone can use the service

Read more about point 5

6. Have a multidisciplinary team

Read more about point 6

7. Use agile ways of working

Read more about point 7

8. Iterate and improve frequently

Read more about point 8

9. Create a secure service which protects users’ privacy

Read more about point 9

10. Define what success looks like and publish performance data

Read more about point 10

11. Choose the right tools and technology

Read more about point 11

12. Make new source code open

Read more about point 12

13. Use and contribute to open standards, common components and patterns

Read more about point 13

14. Operate a reliable service

Read more about point 14