Exemplar 20: Passports
Published 1 June 2013
© Crown copyright 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-20-passports
The Passports exemplar service aimed to process 6.7 million passport transactions each year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Home Office | Mark Sedwill | Mike Parsons |
Status
In beta.
Successes
Service has passed latest IT health check.
Payment process integrated into service.
Challenges
Developing a quality photograph checking tool.
Establishing new business processes for the new service to work alongside current arrangements.
Next
Final checks to prepare for the private beta release.
Recruit private beta users.
Continue the testing and refinement of the photographing checking tool.
Scope of exemplar
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form, signs and dates it and sends it for processing with any documents or photographs that are needed.
Her Majesty’s Passport Services is exploring with GDS the scope for a fully digital passport service for UK adult renewals.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Passports.
Delivery Status
Discovery
Completed: Discovery - March 2014.
Read about the discovery phase.
Alpha
Completed: Alpha build - June 2014.
Beta
Completed: Start beta development - July 2014.
Private beta release - after March 2015.
Public beta release - after March 2015.
Live
Service goes live (depending on Service Standard assessment) - after March 2015.
For further information about this project please contact us.