Exemplar 23: Make a claim to an employment tribunal
Published 1 June 2013
© Crown copyright 2013
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-23-make-a-claim-to-an-employment-tribunal
This project aimed to process the online payment of 200,000 employment tribunal fees every year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| HM Courts and Tribunals Service | Ursula Brennan | Matthew Coats |
Status
Recently passed its Digital by Default Service Assessment and is transitioning to the live service.
Watch a short demo which gives an overview of the service, filmed January 2014:
Demo: Exemplar 23 – Employment tribunal fee payment
Watch an update about the beta, filmed December 2013:
Exemplar 23: Employment tribunal fee payment – Update
Watch a description of the exemplar:
Exemplar 23: Employment tribunal fee payment – Background
Successes
The service passed its live Digital by Default Service Assessment.
User experience continues to improve following user research.
The service has received positive user feedback on new simpler language.
Save and return function was agreed with Security Assurance.
Challenges
Ensuring the service meets full diversity of user needs.
Using simpler language while maintaining legal accuracy.
Next
Continue to simplify and improve the application based on user research.
Release a plain English version of forms.
Develop sustainable assisted digital support.
Digital strategy statement
From the ‘Ministry of Justice digital strategy’ – December 2012:
…this will be introduced in July 2013, and we will digitise this service and the processes that support it.
Scope of exemplar
In line with new MOJ policy, employment tribunals started charging fees from 29 July. The technology to implement this ministerial priority includes a payment mechanism, which is being improved through digital input on user research and the Digital by Default Service Standard. Phase 2 runs from July to December and will improve the flexibility of the service, its reporting, and its ability to support user errors around manual transactions. Phase 3 is currently being scoped.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Apply to an employment tribunal.
Delivery Status
Discovery
Only exemplar to go straight to beta.
Read about the discovery phase.
Alpha
Only exemplar to go straight to beta.
Beta
Completed: Public beta release — July 2013.
Completed: Iteration of the beta service to meet more user needs — August 2013 to July 2014.
Live
Service passed live Digital by Default Service Assessment — March 2015.
Anticipated volume
200k transactions per year
Service link
See the make a claim to an employment tribunal service.
For further information about this project please visit our blog or contact us.