Exemplar 9: View driving licence
Published 1 June 2013
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The view driving licence service gives up to 40 million drivers and the insurance industry online access to driving records.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Driver and Vehicle Licensing Agency | Philip Rutnam | Brian Etheridge |
Status
Service is live and being continuously improved.
Watch a video about the live service, filmed September 2014:
View your driving licence online
Watch a description of the exemplar, filmed December 2013:
Exemplar 9 - View driving record - Background
Watch the DVLA team talk about their working process, filmed May 2013:
Exemplar 9: View driving record
You can also watch a demo, filmed May 2013:
Exemplar 9: View driving record - Demo
Successes
The service passed the Digital by Default Service Standard and was successfully released.
The service won the Digital Award at the Civil Service Awards 2014 and the TechWorld digital and creative project for the year 2014.
Secure cloud-based hosting built.
Full Identity Assurance service in private beta.
Challenges
Gathering citizen and trade user feedback to develop and improve the live service.
Integrating with external service partners.
Meeting ministerial commitments, such as the abolition of the licence counterpart and ending the requirement for fleets to carry the V5 document.
Next
Operate and continuously improve the live service.
Develop and release new features such as ‘Share driving licence’.
Digital strategy statement
From the ‘Department for Transport digital strategy’ — December 2012:
A new enquiry service to provide motor insurance industry and driver enquiry services, all delivered through a ‘greenfield’ IT procurement approach developed jointly with the GDS. This will see a move away from expensive legacy ICT systems, using an innovative ‘agile’ approach to designing services and platforms.
Scope of exemplar
Motor insurers will access DVLA data on penalty points and what vehicles users are allowed to drive to check insurance applications and cut honest drivers’ premiums, thus implementing Financial Services Authority requirements. Drivers will be able to check their personal data through a portal.
Phase 2: Possible data access for car hire companies, police and other European governments.
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for View driving record.
Delivery Status
Discovery
Completed: Discovery — July 2012.
Read about the discovery phase.
Alpha
Completed: Alpha build — June 2013.
Beta
Completed: Testing and development of beta product — February 2014.
Completed: Public beta release — March 2014.
Live
Completed: Service goes live (depending on Service Standard assessment) — October 2014.
Anticipated volume
6m driver enquiries a year
500m insurer (hits per year)
Service link
See the view driving licence service.
Service performance
See how the view driving licence service is performing.
For further information about this project please visit our blog or contact us.