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Exemplar number 4 Renew a patent

380,000 patents renewed online each year

Status

Service is live and being continuously improved

Successes

  • Tested by the Parliamentary Under Secretary of State for Intellectual Property
  • Positive user feedback from public beta, including the observation that completing the transaction was ‘a doddle’
  • Live service released

Challenges

  • Ensuring that the Intellectual Property Office takes ownership of the ongoing development of the service once live

Next

  • Continuously improve live service based on user feedback
Screenshot of Beta welcome page, December 2013
Beta welcome page, December 2013

Live service performance

Digital take-up

Proportion of patent renewals made using the digital service

Proportion of patent renewals made using the digital service

User satisfaction

Completion rate

Proportion of users who start and complete their application using the digital service

Proportion of users who start and complete their application using the digital service

Digital strategy statement

Companies, intermediaries and individuals will be able to apply for, track and manage their Patents, Trade Marks and Designs in a simple to use and integrated on-line service that is far easier and more convenient to use than the current paper based approach.

Scope of exemplar

The exemplar focuses on patent renewals, which is the highest volume transaction and the one most regularly demanded by the Intellectual Property Office’s users. Patent renewals is a pathfinder for a digital service that manages the lifecycle of an intellectual property right, from application to grant to renewal. The Intellectual Property Office has been using agile development for 2+ years and is currently considering a genuine agile business transformation programme to fully align its digital services with the improved business process.

Digital inclusion

GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Renew a patent.