Exemplar number 4 Renew a patent
380,000 patents renewed online each year
Service is live and being continuously improved
- Tested by the Parliamentary Under Secretary of State for Intellectual Property
- Positive user feedback from public beta, including the observation that completing the transaction was ‘a doddle’
- Live service released
- Ensuring that the Intellectual Property Office takes ownership of the ongoing development of the service once live
- Continuously improve live service based on user feedback
Live service performance
Digital strategy statement
Companies, intermediaries and individuals will be able to apply for, track and manage their Patents, Trade Marks and Designs in a simple to use and integrated on-line service that is far easier and more convenient to use than the current paper based approach.
Scope of exemplar
The exemplar focuses on patent renewals, which is the highest volume transaction and the one most regularly demanded by the Intellectual Property Office’s users. Patent renewals is a pathfinder for a digital service that manages the lifecycle of an intellectual property right, from application to grant to renewal. The Intellectual Property Office has been using agile development for 2+ years and is currently considering a genuine agile business transformation programme to fully align its digital services with the improved business process.