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Work on the Transformation Programme's exemplar project has ended, and these pages are no longer being updated. Visit the Digital Transformation page for the latest information.

Exemplar number 10 Personalised registrations

1.6 million personalised number plate registrations made online each year

Status

In public beta

Successes

Challenges

  • Turning complicated paper, telephone and electronic transactions into a simple digital service
  • Integrating the service with other digital projects and legacy databases and connecting to a secure cloud environment
  • Managing delivery alongside strategic transformation projects like the abolition of the tax disc, payments and direct debits
  • Changing legislation to allow digital transactions

Next

  • Continue user research
  • Develop new features (e.g assign a registration mark to a vehicle)
  • Prepare for the live Digital by Default Service Standard assessment

Digital strategy statement

Currently the process for transferring or retaining a car number plate and related services is a paper transaction, often carried out at a DVLA local Office. This process will be digitised so the customer or an intermediary can do it online.

Scope of exemplar

More than 18 million transactions per year relate to maintaining accurate records of vehicles, their keepers, and personalised registrations. These include disposal to trade, acquisition from trade, notification of change or death of a keeper, retention of a registration mark, and assigning a registration mark. The Vehicle Management and Personalised Registration exemplars will deliver fully digital services for these transactions, and improve the quality and accuracy of data for DVLA and its external stakeholders.

Digital inclusion

GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Personalised registrations.