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Exemplar number 11 Vehicle management

18 million vehicle owner transfers each year by businesses and citizens

Status

In public beta

Successes

  • Vehicle management passed its beta Digital by Default Service Standard assessment
  • User research into trade and public needs underway
  • Data integration requirements identified
  • Public beta service released to motor trade service partners

Challenges

  • Turning complicated multi-channel transactions into simple digital services
  • Integrating service with other digital projects and legacy databases and connecting to secure cloud environment
  • Meeting ministerial commitments, such as giving fleet companies the option to suppress the V5 document at first registration

Next

  • Add features (eg buy a car from a motor trader)
  • Prepare for the live Digital by Default Service Standard assessment

Digital strategy statement

Currently when a customer sells or disposes of a vehicle, the log book needs to be posted to DVLA to be updated. We will digitise this process so it can be carried out self-service or through an intermediary.

Scope of exemplar

More than 18 million transactions per year relate to maintaining accurate records of vehicles, their keepers, and personalised registrations. These include disposal to trade, acquisition from trade, notification of change or death of a keeper, retention of a registration mark, and assigning a registration mark. The Vehicle Management and Personalised Registration exemplars will deliver fully digital services for these transactions, and improve the quality and accuracy of data for DVLA and its external stakeholders.

Digital inclusion

GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See rating for Vehicle management.