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Exemplar number 9 View driving licence

Online access to driving records for up to 40 million drivers and the insurance industry

Status

Service is live and being continuously improved

You can also watch a demo, filmed May 2013.

Successes

  • Service passed the Digital by Default Service Standard and successfully released
  • Service won the Digital Award at the Civil Service Awards 2014 and the TechWorld digital and creative project for the year 2014
  • Secure cloud-based hosting built
  • Full Identity Assurance service in private beta

Challenges

  • Gathering citizen and trade user feedback to develop and improve the live service
  • Integrating with external service partners
  • Meeting ministerial commitments, such as the abolition of the licence counterpart and ending the requirement for fleets to carry the V5 document

Next

  • Operate and continuously improve the live service
  • Develop and release new features such as ‘Share driving licence’
Screenshot of Private beta of View driving record, February 2014
Private beta of View driving record, February 2014
Screenshot of Beta of driver information, December 2013
Beta of driver information, December 2013
Screenshot of Beta of service login, July 2013
Beta of service login, July 2013
Screenshot of Beta of driver information, July 2013
Beta of driver information, July 2013

Live service performance

User satisfaction

Digital strategy statement

A new enquiry service to provide motor insurance industry and driver enquiry services, all delivered through a ‘greenfield’ IT procurement approach developed jointly with the GDS. This will see a move away from expensive legacy ICT systems, using an innovative ‘agile’ approach to designing services and platforms.

Scope of exemplar

Motor insurers will access DVLA data on penalty points and what vehicles users are allowed to drive to check insurance applications and cut honest drivers’ premiums, thus implementing Financial Services Authority requirements. Drivers will be able to check their personal data through a portal.

Phase 2: Possible data access for car hire companies, police and other European governments.

Digital inclusion

GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for View driving record.