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Exemplar number 7 Waste carrier registration

100,000 waste carriers registering online in the first year

Status

This service is being developed in two phases. Phase 1 is for basic registration for some waste carriers, while phase 2 will add new features, such as payments and renewal, and cater for all waste carriers. Phase 1 is in public beta. Phase 2 has passed its public beta Digital by Default Service Assessment.

Successes

  • Public beta released within 3 months of starting
  • Beta service passed the Digital by Default Service Standard assessment
  • Updates to beta released without disrupting the service for users
  • Over 20,000 users registered in the first 6 months
  • 96% of users registered online with a satisfaction rating of 89%
  • Defra minister successfully used service in July 2014

Challenges

  • Assembling and managing the team to run the live service
  • Developing the service to include a payments and renewal service and cater for all waste carriers

Next

  • Preparing for live assessment
  • Consider how far the underlying platform can be used for other Defra digital services
  • Share lessons from the exemplar across the Environment Agency and Defra
Screenshot of Screenshot of service start page
Screenshot of service start page
Screenshot of Screenshot of registration process
Screenshot of registration process
Screenshot of Defra minister Dan Rogerson tests the exemplar service, July 2014
Defra minister Dan Rogerson tests the exemplar service, July 2014

Live service performance

Digital take-up

Proportion of registrations made using the digital service

Proportion of registrations made using the digital service

User satisfaction

Digital strategy statement

Key benefits of service redesign will include:

  • Provision of a user-friendly and convenient digital service channel.
  • Reducing the costs associated with the current paper-based system for business and government.
  • Potentially integrating with other business-focused transactions across government

Scope of exemplar

The new service will enable easy online registration as a waste carrier. Savings currently forecast at between £2 million and £4 million, to be achieved over the next five years.

Digital inclusion

GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Waste carrier registration.