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Data, Freedom of Information releases and corporate reports
How to get approval to use the Flexible Accounting System if you’re an agent, and how to use the system to pay customs charges on goods your client has imported.
Things to consider when buying and using products.
Information and resources.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Your rights as a passenger when travelling to the European Union.
OISC online presentation on expectations in consumer care
How to move, store and trade duty-suspended and duty-paid excise goods.
Consumer Futures annual report and accounts for the financial year 2013 to 2014.
Assesses the impact of proposals to extend the range of remedies available to enforcers of consumer law. Analyses options that aim to increase…
A guide for business on how to help their customers better understand their contractual terms and privacy policies.
Information on OPSS product safety alerts, reports and recalls for unsafe products and resources for consumers, businesses and regulators.
The CMA is investigating how products and services claiming to be 'eco-friendly' are being marketed, and whether consumers could be being misled.
Guidance for businesses explaining the rules on payment surcharges.
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