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HMRC internal manual

Debt Management and Banking Manual

Maintain charges (financial) by IT system: Maintain charge (financial) in OPREC: Suspense accounting in OPREC

Where it is not possible to post a payment voucher on OPREC on the day of receipt the payment must be placed into the Suspense Account (Book 19).

The Suspense Account should be the sole responsibility of the Allocation and Receipts Team who are responsible for making the necessary enquiries about payments held in suspense and the clearing of them in the appropriate manner.

Items in suspense can be cleared in one or more of the following ways

  • by transfer to the correct OPREC accounting record in your own office or another office
  • by transfer to the Clerical Repayments team in Banking Operations, Cumbernauld or Shipley
  • by being matched by a minus voucher in the same amount, for example where the original payment is returned (dishonoured)
  • by allocation to Permanent Overpayments once all possibilities of identifying a correct allocation have been explored.

Noting the OPREC record

If the customer has paid too much money note the OPREC Notepad that a payment has been passed to suspense

If the amount shown on the payment voucher does not match that shown on the correspondence received with the payment return the payment voucher and correspondence with the days allocation to be placed in suspense