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How to use chatbots and webchat tools to improve your users’ experience of your service.

• Updated: 3 April 2020

Get help and extra support when dealing with HMRC if you have additional needs - for example you have a disability or health condition, if English is not your first language or if you’re experiencing domestic abuse or financial hardship.

• Help you can get

  You can get extra support if your health condition or personal…

• If you cannot use a telephone and need a different way to contact HMRC

  There are other ways to contact HM Revenue and Customs (HMRC) than by…

• If you need information in a different format

  HM Revenue and Customs (HMRC) information is available in accessible…

• If you need help filling in forms

  HM Revenue and Customs (HMRC) can help you with filling in forms. You…

• If you need more time because of your circumstances

  In certain circumstances, HM Revenue and Customs (HMRC) can give you an…

• If you need information in another language

  You can use a friend or family member as an interpreter when you phone HM…

• If you need someone to talk to HMRC for you

  If you find it difficult to deal with HM Revenue and Customs (HMRC)…

• Updated: 7 January 2021

Contact us for help using your GOV.UK One Login including problems signing in, proving your identity or managing your details. Call or talk to us online.

• Updated: 13 August 2024

Contact details, webchat and helplines for enquiries with HMRC on tax, Self Assessment, Child Benefit or tax credits (including Welsh language services).

Get help with Self Assessment by using online tools and guidance, and watching HMRC YouTube videos.

• Updated: 16 December 2025

What happens at a Service and Support Centre appointment, how long they take and where to find centres.

Advice and support for those who are experiencing or feel at risk of sexual violence and abuse.

• Updated: 5 July 2022

Find out how to get help if you or someone you know is a victim of domestic abuse.

• Updated: 29 April 2025

Find out what support is available to help with the cost of living: income and disability benefits, bills and allowances, childcare, housing and travel.