Visas and immigration Service and Support Centres


For some UK visa and settlement applications, you’ll need to make an appointment at a Service and Support Centre (SSC).

You’ll be told if you need to go to an SSC, and how to get an appointment, when you apply.

You might be eligible for assistance if you cannot travel or cannot afford to travel to the appointment. You’ll find out how to request assistance as part of your online application.

What happens at your appointment

A UK Visas and Immigration (UKVI) staff member will:

  • take your biometric information (fingerprints and a photo)
  • check and scan your documents
  • make sure your application includes all the information needed
  • tell you what happens next

You’ll usually get your documents back at the end of your appointment. UKVI may keep your travel documents, such as your passport, until your application is processed.

How long it will take

Appointments usually take less than 2 hours. They may take longer depending on your circumstances.

If you are only providing your biometric information, your appointment will take around 15 minutes.

What to bring

You need to bring your:

  • appointment confirmation
  • passport or travel documents
  • supporting documents
  • checklist of supporting documents

You’ll get the checklist of supporting documents you need to bring when you submit your application.

Joint applications

Everyone on the application must go to the appointment together.

Children under 16

Children under 16 must go to the appointment with the person named as the ‘responsible adult’ on their application.

Getting a decision

You will not get a decision on your application at your appointment. How long a decision takes depends on what you have applied for.