Guidance

Contact MHRA

How to contact MHRA for specific services or enquiries.

Customer Services

10 South Colonnade
Canary Wharf
London
E14 4PU

View a map showing our location

Main Telephone (weekdays 09:00 -17:00): 020 3080 6000

Fax: 0203 118 9803

info@mhra.gov.uk

To to reproduce or re-use any MHRA material see our guidance.

Contacting us during the coronavirus (COVID-19) response

Please get in touch with us by phone or email rather than by post during the response period.

See our statement about our services and getting in touch.

We have also issued specific advice about using our Yellow Card service.

There is a Yellow Card COVID-19 website for reporting any suspected side effects from medicines, future vaccines and incidents involving medical equipment.

Applicants for regulatory approval for Coronavirus (COVID-19) test kits should email covidtesttriage@dhsc.gov.uk using this form.

Contacting us over the weekend

We are open for emergency only COVID-19 and regulatory flexibilities queries over weekends.

Please call 020 3080 6725 or email info@mhra.gov.uk between 09:00 and 17:00.

We will also take out of hours emergency calls on COVID-19 and regulatory flexibilities on this number, from 17:00 to 23:00 during the weekend.

Enquiries about the period from 1 January 2021

For enquiries relating to the Agency’s planning and procedures from 1 January 2021, see the below email contacts.

Importing and exporting

Marketing authorisations, variations and licensing guidance

Medicines for children

Pharmacovigilance

Regulatory and pharmacovigilance submissions

Medical devices

NIBSC

News centre

Press enquiries: 020 3080 7651

Out of hours: 07770 446 189

newscentre@mhra.gov.uk

Accounts receivable

Telephone: 020 3080 6533

sales.invoices@mhra.gov.uk

Accounts payable

Suppliers:

  • A to F – 0203 080 7166
  • G to L – 0203 080 6720
  • M to Z – 0203 080 7111

Accounts.Payable@mhra.gov.uk

Clinical trials of medicines

If you are checking the status of a clinical trial submission, have a general clinical trial query or a technical query regarding an application you have submitted or plan to make:

Telephone (weekdays 8:30-16:30): 020 3080 6456

clintrialhelpline@mhra.gov.uk

Defective medicines reporting centre

Email: dmrc@mhra.gov.uk

Report a defective medicine through the Yellow Card Scheme

DMRC (office hours) 020 3080 6574 (08:45 to 16:45 Monday to Friday)

DMRC (out of hours) 07795 641 532 (urgent outside of normal working hours, at weekends or on public holidays)

Medical Devices

For medical device enquiries relating to:

  • Regulatory advice
  • Classification or borderline
  • Clinical investigations for devices

Contact: devices.regulatory@mhra.gov.uk

For enquiries relating to compliance issues for medical devices contact: Devices.compliance@mhra.gov.uk

Medical devices adverse incident centre

Enquiries about reporting adverse incidents involving medical devices

Telephone: 020 3080 7080

Report a problem with a medical device via the Yellow Card Scheme

Medicines enforcement

Enquiries about potential illegal dealings with medicines

Telephone (weekdays 9:00-17:00): 020 3080 6330

Telephone (out-of-hours emergency) for Case Referral Centre/Fakemeds Hotline: 07795 825 727

Email: casereferrals@mhra.gov.uk

Report suspected falsified medicines via the Yellow Card Scheme

Telephone: 020 3080 6330 / 020 3080 6701

Email: fakemeds@mhra.gov.uk

Manufacturer and wholesale dealer licences (medicines)

Enquiries about applications for licences and registrations covering manufacturing, wholesaling, brokering and importing of medicines and active substances

Telephone: 020 3080 6844

Email: pcl@mhra.gov.uk

MHRA medicines portal helpdesk

Telephone: 020 3080 7100

portal.manager@mhra.gov.uk

Regulatory information service (RIS)

RIS acts as the single main point of contact for marketing authorisation holders of medicines and their representatives.

Telephone (weekdays 9:00 -17:00): 020 3080 7400

New licence applications : RIS.NA@mhra.gov.uk

Variations: variationqueries@mhra.gov.uk

PLPI (all application types): RIS.PLPI@mhra.gov.uk

Whistleblower referrals

Please contact the whistleblowing section if you are reporting on issues as an employee, ex-employee or third-party employee of the company or organisation in question.

Email: whistleblower@mhra.gov.uk

Telephone: 020 3080 6447

All other enquiries about potential illegal dealings should go to Medicines Enforcement.

Enquiries about applications and registrations for Distance Selling Logo

Email: dsl@mhra.gov.uk

Submission enquiries

Enquiries to our Information Processing Unit about how to send regulatory submissions to the agency and validation issues.

Email IPUenquiries@mhra.gov.uk

Published 28 May 2014
Last updated 9 April 2020 + show all updates
  1. Added information about COVID-19 and urgent regulatory flexibility enquiries over the Easter weekend.

  2. Added information about MHRA services and using email or telephone to contact us during the coronavirus (COVID-19) response period.

  3. Change of Accounts payable supplier contact phone numbers.

  4. Added a section on contacts for EU exit no deal enquiries.

  5. Added new contact details for Medical Devices.

  6. Added contact details for submission enquiries.

  7. Updated the contact information for the Clinical Trials helpline.

  8. Updated contact details

  9. Contact details for medicines enforcement updated.

  10. First published.