Guidance

Contact MHRA

How to contact MHRA for specific services or enquiries.

Customer Services

151 Buckingham Palace Road
Victoria
London
SW1W 9SZ

View a map showing our location

Main Telephone (weekdays 9:00 -17:00): 020 3080 6000

Fax: 0203 118 9803

info@mhra.gov.uk

See our customer charter (PDF, 48.9KB, 1 page)

To to reproduce or re-use any MHRA material see our guidance.

News centre

Press enquiries: 020 3080 7651

Out of hours: 07770 446 189

newscentre@mhra.gov.uk

Accounts receivable

Telephone: 020 3080 6533

sales.invoices@mhra.gov.uk

Accounts payable

Suppliers:

  • A to G – 0203 080 6766
  • H to O – 0203 080 6720
  • P to Z – 0203 080 6541

Accounts.Payable@mhra.gov.uk

Clinical trials of medicines

If you are checking the status of a clinical trial submission, have a general clinical trial query or a technical query regarding an application you have submitted or plan to make:

Telephone (weekdays 8:30-16:30): 020 3080 6456

clintrialhelpline@mhra.gov.uk

Defective medicines reporting centre

Email: dmrc@mhra.gov.uk

Report a defective medicine through the Yellow Card Scheme

DMRC (office hours) 020 3080 6574 (08:45 to 16:45 Monday to Friday)

DMRC (out of hours) 07795 641 532 (urgent outside of normal working hours, at weekends or on public holidays)

Medical devices adverse incident centre

Enquiries about reporting adverse incidents involving medical devices

Telephone: 020 3080 7080

Report a problem with a medical device via the Yellow Card Scheme

Medicines enforcement

Enquiries about potential illegal dealings with medicines

Telephone (weekdays 9:00-17:00): 020 3080 6330

Telephone (out-of-hours emergency): 020 3080 6701

Email: casereferrals@mhra.gov.uk

Report suspected counterfeit medicines via the Yellow Card Scheme.

Telephone: 020 3080 6330

Email: counterfeit@mhra.gov.uk

Manufacturer and wholesale dealer licences (medicines)

Enquiries about applications for licences and registrations covering manufacturing, wholesaling, brokering and importing of medicines and active substances

Telephone: 020 3080 6844

Email: pcl@mhra.gov.uk

MHRA medicines portal helpdesk

Telephone: 020 3080 7100

portal.manager@mhra.gov.uk

Regulatory information service (RIS)

RIS acts as the single main point of contact for marketing authorisation holders of medicines and their representatives.

Telephone (weekdays 9:00 -17:00): 020 3080 7400

New licence applications : RIS.NA@mhra.gov.uk

Variations: variationqueries@mhra.gov.uk

PLPI (all application types): RIS.PLPI@mhra.gov.uk

Whistleblower referrals

Whistle-blower referrals

Case Referral Centre
151 Buckingham Palace Road
London
SW1W 9SZ

Published 28 May 2014
Last updated 23 May 2017 + show all updates
  1. Updated the contact information for the Clinical Trials helpline.
  2. Updated contact details
  3. Contact details for medicines enforcement updated.
  4. First published.