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Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.
Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.
Research with rail passengers on awareness, experiences and behaviours around compensation schemes from the latest fieldwork in March 2025.
Department for Transport estimate of the effect of national strike action between 2022 and 2024 on rail services in Great Britain.
Biannual statistics on the volume and cause of complaints made to train operating companies.
The findings from a pilot testing a recommended approach for measuring rail customer experience in surveys.
Review and recommendations regarding methodologies for conducting surveys to collect rail customer experience in Great Britain.
Explores the rail ticket types that passengers use for different journey purposes in England.
Outlines rail sector data and definitions, including the status of train operating companies and terms used in the public ownership programme.
Research identifying and evaluating the impacts of the reopening of the Dartmoor Line.
Helps DfT better understand the determinants of suicide on the rail network, including prevention strategies.
Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.
Data on rail passenger numbers, crowding and capacity, produced by the Department for Transport.
Explores disabled people's experiences of travelling by rail.
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