We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Emergency Alerts Test on Sunday 7 September, 3pm
Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.
Data on rail passenger numbers, crowding and capacity, produced by the Department for Transport.
Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.
Biannual statistics on the volume and cause of complaints made to train operating companies.
Explores disabled people's experiences of travelling by rail.
Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.
Explores rail ticket types passengers use for different journey purposes in England.
Explores purchasing behaviour and preferences of rail passengers in England with a focus on vulnerable groups.
Findings from a study that explored best communication practices during international travel disruption.
Rail passenger numbers and crowding on weekdays in major cities in England and Wales for 2023.
Quarterly statistics on the volume and cause of complaints made to train operating companies.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).