Name: Passenger rail service complaints: April to September 2025
Creator: Office of Rail and Road
Published: 2026-02-05T09:30:02+00:00

Biannual statistics on the volume and cause of complaints made to train operating companies.

Applies to England, Scotland and Wales

Documents

https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints/

Official statistics are produced impartially and free from political influence.

Published 5 February 2026