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The government’s plan for delivering and sequencing major rail investment in the North and Midlands.
First published during the 2019 to 2022 Johnson Conservative government
Proposes options to improve train performance in the Manchester area and beyond by altering the north of England rail timetable.
This call for evidence supports the Williams Rail Review.
First published during the 2016 to 2019 May Conservative government
Changes to some licence conditions because the domestic exemption for Regulation 1371/2007/EC on rail passengers’ rights and obligations expires on 3 December 2019.
Consultation regarding complaints handling in the rail sector.
Rail accessibility exemption for door closure warnings on Docklands Light Railway network.
Seeks views on proposed changes to Disabled People's Protection Policy (DPPP) guidance on writing policies to help disabled people travel by rail.
Seeks views and evidence to inform government’s work on the Future of Mobility Grand Challenge.
Seeks views on ORR's consultation response about requiring rail companies to be members of an approved ADR scheme and feedback on draft licence modifications.
Proposes modifying the complaints handling licence conditions for rail companies so as to mandate membership of an Alternative Dispute Resolution scheme.
Options assessment report for the short term Intercity East Coast train operator.
Seeks views on introducing a public service obligation levy for open access rail passenger operators to contribute towards the provision of public service obligations.
Seeks views on creating an alternative dispute resolution (ADR) scheme in the rail sector altering existing rail companies' complaints procedures.
Seeking views on changes to the process which applies if a rail passenger decides to appeal against a rail penalty fare they have been given.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Government response following the Office of Rail and Road’s (ORR) investigation of the Which? super-complaint into compensation arrangements in rail passenger services.
Seeks views on regulating complaints handling and disabled people’s protection policies for station licence holders and charter operators.
Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.
First published during the 2015 to 2016 Cameron Conservative government
Seeks views on proposals for a new working partnership for specifying and managing rail services in London and the south east.
Seeks views on the rail passenger compensation process following issues raised in a Which? super-complaint.
Seeks response on exemptions from the rail passengers’ rights and obligations regulations.
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