Closed consultation

Disabled People's Protection Policy: guidance changes for train and station operators

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Seeks views on proposed changes to Disabled People's Protection Policy (DPPP) guidance on writing policies to help disabled people travel by rail.

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Consultation description

The Office of Rail and Road is seeking feedback on proposals to change the Disabled People’s Protection Policy (DPPP) guidance. The changes aim to:

  • increase the reliability of assistance for disabled passengers
  • improve accessible journey planning
  • reduce the notice period for booking assistance
  • ensure all train companies provide compensation to passengers if they do not receive the assistance they have booked
  • standardise and improve information for passengers
  • strengthen train and station operators’ staff training
Published 23 November 2018
Last updated 6 February 2019 + show all updates
  1. Consultation closing date extended to 15 February 2019.
  2. First published.