Closed consultation

Disabled People's Protection Policy: guidance changes for train and station operators

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Summary

Seeks views on proposed changes to Disabled People's Protection Policy (DPPP) guidance on writing policies to help disabled people travel by rail.

This consultation was held on another website.

This consultation ran from
to

Consultation description

The Office of Rail and Road is seeking feedback on proposals to change the Disabled People’s Protection Policy (DPPP) guidance. The changes aim to:

  • increase the reliability of assistance for disabled passengers
  • improve accessible journey planning
  • reduce the notice period for booking assistance
  • ensure all train companies provide compensation to passengers if they do not receive the assistance they have booked
  • standardise and improve information for passengers
  • strengthen train and station operators’ staff training
Published 23 November 2018
Last updated 6 February 2019 + show all updates
  1. Consultation closing date extended to 15 February 2019.
  2. First published.