Detail of outcome
An update on progress made with this call for evidence about a super-complaint by Which?, was published on 20 December 2016.
The Office of Rail and Road (ORR) is inviting interested parties to submit evidence to support our enquiries into issues raised in a super-complaint made by Which? The complaint concerned rail passenger compensation for delays.
We would welcome your views on the:
- ease of finding information about compensation arrangements
- clarity of information on compensation arrangements
- barriers to claiming compensation
- method of paying compensation