Consultation outcome

Rail passenger compensation for delays: Which? super-complaint

This consultation has concluded

Detail of outcome

Original consultation


Seeks views on the rail passenger compensation process following issues raised in a Which? super-complaint.

This consultation was held on another website.

This consultation ran from

Consultation description

The Office of Rail and Road (ORR) is inviting interested parties to submit evidence to support our enquiries into issues raised in a super-complaint made by Which? The complaint concerned rail passenger compensation for delays.

We would welcome your views on the:

  • ease of finding information about compensation arrangements
  • clarity of information on compensation arrangements
  • barriers to claiming compensation
  • method of paying compensation
Published 15 January 2016