Consultation outcome

Rail passenger compensation for delays: Which? super-complaint

From:
Office of Rail and Road
Published
15 January 2016
This consultation has concluded

Detail of outcome

An update on progress made with this call for evidence about a super-complaint by Which?, was published on 20 December 2016.

Original consultation

Summary

Seeks views on the rail passenger compensation process following issues raised in a Which? super-complaint.

This consultation was held on another website.

This consultation ran from
to

Consultation description

The Office of Rail and Road (ORR) is inviting interested parties to submit evidence to support our enquiries into issues raised in a super-complaint made by Which? The complaint concerned rail passenger compensation for delays.

We would welcome your views on the:

  • ease of finding information about compensation arrangements
  • clarity of information on compensation arrangements
  • barriers to claiming compensation
  • method of paying compensation
Published 15 January 2016