Consultation outcome

Rail, aviation and maritime: applying the Consumer Rights Act

This consultation has concluded

Download the full outcome

Applying the Consumer Rights Act 2015 to the rail, aviation and maritime sectors

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Detail of outcome

Update 6 September 2016

The government has decided that the Consumer Rights Act 2015 should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.

Outcome 7 July 2016

Formal government response to the consultation on exempting aviation, maritime and EU licensed rail passenger operators from 2 provisions of the Consumer Rights Act 2015, as they relate to transport operators’ liability for cancellations and delays to services. The response includes:

  • government’s decision
  • proposed next steps
  • summary of responses received

Original consultation

Summary

Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.

This consultation ran from
to

Consultation description

The Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:

  • aviation
  • maritime
  • rail

The exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.

Documents

Applying the Consumer Rights Act 2015 to the rail, aviation and maritime sectors

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmasterdft@dft.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Published 29 October 2015
Last updated 6 September 2016 + show all updates
  1. The Consumer Rights Act 2015 should apply in full to all transport services from 1 October 2016.
  2. Final outcome of consultation.
  3. First published.