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Detail of outcome
Update 6 September 2016
The government has decided that the Consumer Rights Act 2015 should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.
Outcome 7 July 2016
Formal government response to the consultation on exempting aviation, maritime and EU licensed rail passenger operators from 2 provisions of the Consumer Rights Act 2015, as they relate to transport operators’ liability for cancellations and delays to services. The response includes:
- government’s decision
- proposed next steps
- summary of responses received
The Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:
The exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.