Correspondence

Consumer Rights Act application to transport services

Government decision that the CRA should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.

• From: Department for Business and Trade, Department for Transport, Department for Business, Energy & Industrial Strategy and Paul Maynard
• Published: 6 September 2016

Documents

Consumer Rights Act 2015: application to transport services

PDF, 201 KB, 2 pages

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Details

Rail customers should be entitled to seek statutory redress from 1 October if train operators:

• fail to provide a passenger service reasonable care and skill
• breach other consumer rights provided under the Consumer Rights Act (CRA)

The existing rail industry compensation schemes will continue to be available after 1 October 2016, and will remain the main means of redress for customers.

Published 6 September 2016