Correspondence

Consumer Rights Act application to transport services

Government decision that the CRA should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.

Documents

Consumer Rights Act 2015: application to transport services

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Details

Rail customers should be entitled to seek statutory redress from 1 October if train operators:

  • fail to provide a passenger service reasonable care and skill
  • breach other consumer rights provided under the Consumer Rights Act (CRA)

The existing rail industry compensation schemes will continue to be available after 1 October 2016, and will remain the main means of redress for customers.

Published 6 September 2016