Consultation outcome

Rail penalty fares: changes to appeals process

This consultation has concluded

Download the full outcome

Detail of outcome

Final government outcome of the rail penalty fares consultation.

We have decided to improve existing services by:

  • simplifying the rules around payments and appeals including suspending payment when an appeal is received by an appeals body
  • requiring all penalty fares appeals bodies to become independent of train operators and owning groups
  • adding a third stage, where appeals will be considered by an independent appeals panel
  • requiring train operators and appeals bodies to provide data on penalty fares appeals

Original consultation

This consultation ran from to

Summary

Seeking views on changes to the process which applies if a rail passenger decides to appeal against a rail penalty fare they have been given.

Documents

Consultation description

In the interest of passengers and to enable continuous improvement, the Department for Transport (DfT) believes it is appropriate to keep the penalty fares system under review.

DfT is consulting on a number of administrative changes to the process which applies if a rail passenger decides to appeal against a penalty fare they have been issued.

The consultation does not propose to change the amount of the penalty fare but will help ministers make informed decisions on what steps to take forward.