Consultation outcome

Rail station and charter operators: complaint handling and policies for disabled people

From:
Office of Rail and Road
Published
28 October 2016
This consultation has concluded

Detail of outcome

The responses document and conclusions letter for this consultation on complaints handling and disabled people’s protection policies were published on 19 December 2017.

Original consultation

Summary

Seeks views on regulating complaints handling and disabled people’s protection policies for station licence holders and charter operators.

This consultation was held on another website.

This consultation ran from
to

Consultation description

We are inviting views on regulation for some categories of licence holder, in particular options for how we regulate obligations relating to

  • disabled people’s protections policies (DPPPs)
  • complaints handling procedures (CHPs)

for station licence holders and charter operators.

Published 28 October 2016