Closed consultation

Alternative Dispute Resolution requirements and draft licence modification

• From: Office of Rail and Road
• Published: 3 January 2019

We are analysing your feedback

Visit this page again soon to download the outcome to this public feedback.

Summary

Seeks views on ORR's consultation response about requiring rail companies to be members of an approved ADR scheme and feedback on draft licence modifications.

This consultation was held on another website.

This consultation ran from
9:30am on 19 December 2018 to 11:45pm on 22 January 2019

Consultation description

The Office of Rail and Road (ORR) is seeking feedback on its response to a consultation on proposals to modify rail passenger and station licences to mandate membership of the Alternative Dispute Resolution (ADR) scheme. The aim of this would be to to ensure consumers are given long-term certainty of the ability to obtain a free and binding means of independent redress. We are also asking for views on draft wording for the licence modification.

Published 3 January 2019