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This guidance tells HM Passport Office public counter staff how to deal with customers collecting their passports and documents from the counter.
This document tells HM Passport Office staff useful historic information about British passports.
His Majesty’s Passport Office guidance explaining how we return customer’s documents to them when the application is still live.
Information about moving to, living or retiring in Argentina – including visas, working, healthcare and driving.
Information about moving to, living or retiring in Belize – including visas, working, healthcare and driving.
This guidance explains how to fix an inconsistency relating to your name, as a UK national in Italy, so you can prove your identity to access local services.
Information for British citizens moving to or living in Zimbabwe, including guidance on residency, healthcare and driving.
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
Tells HM Passport Office staff how to establish British nationality for people born abroad when their parent was in Crown, Designated or EU community service.
Tells HM Passport Office staff how adoption affects parental responsibility, nationality and passport applications.
Tells HM Passport Office staff about the British overseas territories citizen (BOTC) nationality status and how to deal with BOTC passport applications.
Tells HM Passport Office staff about withdrawing passport applications.
Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.
Tells HM Passport Office staff about people who hold dual nationality.
Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents.
Tells HM Passport Office staff about birth registration and how to deal with applications where the birth is not registered, registered late or re-registered.
Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.
Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.
This leaflet has information on how you can get help renewing your passport and what you should remember when using an organisation to help you apply.
Tells HM Passport Office staff what a status letter is and how to use status letters with passport applications.
Don’t include personal or financial information like your National Insurance number or credit card details.
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