Guidance

Returning documents on live applications: caseworker guidance

His Majesty’s Passport Office guidance explaining how we return customer’s documents to them when the application is still live.

• From: HM Passport Office
• Published: 4 February 2026
• Last updated: 21 August 2026
  Show all updates

  1. 21 August 2026

     This guidance has been updated in the 'DAP: returning documents on live applications' section to tell the Customer Service Management team how to handle document return requests.

  2. 4 February 2026

     First published.

Documents

Returning documents on live applications: caseworker guidance

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This guidance tells His Majesty’s Passport Office staff about how we can return customer’s documents to them before we have made a final decision on their application.