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Departments, agencies and public bodies
News stories, speeches, letters and notices
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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Register to vote Register by 18 June to vote in the General Election on 4 July.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
A report summarising the results of the SIA's 2023 customer satisfaction survey.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
A report summarising the results of the SIA's 2022 customer satisfaction survey.
A report summarising the results of the SIA's 2021 customer satisfaction survey.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
What our customers can expect from us and what we need our customers to do.
A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.
This study aims to evaluate the effectiveness of a teacher education programme, known as Pendidikan Profesi Guru Prajabatan
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
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