How technology enhances the customer experience
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
The run-up to the year end is always a busy time and it can be all too easy to get stuck in the weeds. When it gets like that I find it helps to stand back and put myself in our customers’ shoes.
How do we want them to feel when they come into the office?
How can we help them be productive, collaborate with others and feel less stressed by problems with technology?
We know our vision is to create a transformed, shared, sustainable and value for money government estate, supporting civil servants to work productively in every nation and region of the UK. It’s all working towards One Estate, a component of the Civil Service Interoperability Programme and an enabler of Civil Service Reform.