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News stories, speeches, letters and notices
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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Customer service standards for work visa applications if you're applying from inside or outside the UK.
SLC is growing its understanding of vulnerability and additional support needs with the introduction of the new initiative.
A charter to promote a commitment to decent living standards and excellent customer service.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
Data on UK Visas and Immigration customer service operations.
Data on UK Visas and Immigration (UKVI) customer service operations.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
This report shows the Home Office’s progress towards implementing guidance on customer service telephone numbers.
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